Client Survey

Northgate Information Solutions, is a leading provider of IT solutions to public sector organisations. They wanted to undertake an annual operational survey of their customers to establish how satisfied their client base was with the service that they were receiving and what changes they thought would improve it. Following a successful previous survey conducted on their behalf by Axiall, they asked us to deliver a web-based survey to almost 2000 individuals and provide an analysis of the findings. Jennifer Shaw, Marketing Director, said “Axiall worked closely with us through several drafts of the survey to ensure that all of the correct information could be gathered and that the survey was simple to complete. With a large product range across a wide range of customers, this was no simple task. Axiall managed the project (and us) expertly throughout to ensure that a high response level was obtained across a meaningful cross-section of our customer base. They kept us informed at all times both of progress and problems encountered, and ensured that we met our tight deadline. Their report was comprehensive and provided many insights which were invaluable to us for ongoing business development.”

Lead Generation

Northgate Information Solutions is a leading provider of IT solutions to public sector organisations. They are a major supplier to the NHS and to PCTs. If you’d like to hear what Axiall did for Northgate we can arrange a discussion with the relevant Northgate Marketing Manager. To learn more please contact jim.mclaughlin@axiall.uk.com.